India's electricity distribution industry suffers from high AT&C losses, aging infrastructure, restricted access, and the financial fragility of the majority of utilities. The problems are made worse by the lack of attention paid to customer welfare and service quality. While some industries, like the airline industry, have begun to treat "passengers" as "guests," we are still not prepared to treat "consumers" of energy as "customers." The issue has been made worse by the demands of the low-carbon economy. We are attempting to illustrate a minor method of overcoming some of these obstacles through the case examples in this book.
৳1525 ৳1725-11.59%
- Brand: McGraw Hill Education
- SKU: 9780071333016
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